Shipping Policy

Thank you for visiting and shopping at Woodland Flooring Pty Ltd. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing Your Order

  • An email confirmation is set to your e-mail address after placing your order. Please keep this email as proof of your purchase.

2.  Shipment Processing Time

  • Processing time refers to the time it takes for us to prepare your order for shipping.
    After your payment is authorised and verified, all orders are processed within 2 days. We will contact you for some reason if there are any delays.
    However, some orders may ship within as few as 2 days and some may take up to 5 days.

3. Shipment Locations

  • 3.1 Domestic and International
    Woodland Flooring Pty Ltd ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at shipmentservice@woodlandflooring.com.au
  • 3.2 Shipping Restrictions
    Our company does ship to both commercial and domestic addresses.

4. Shipment rates and delivery estimates

  • We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery times. Unless there are exceptional circumstances, we make every effort to fulfil your order.
    • (a) Express Shipping
      The order will arrive within 1-2 business days. Express shipping costs varies
    • (b) Standard Shipping
      The order will arrive within 1-5 business days. Standard shipping costs varies
      Note: Subject to placing your order before specified cut-off times.Please note:

      • a) Business day means Monday to Friday, except holidays.
      • b) Date of delivery may vary due to the carrier shipping practices, delivery location, method of delivery, and the items ordered.
      • c) When placing your order, we consider these factors when calculating the estimated delivery date:
        • i. Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
      • d) We will not be responsible for wrong shipping addresses, if you provide incorrect information.
      • e) In-store pickup dates vary based on product availability.

5. Tracking Options

Woodland Flooring Pty Ltd aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped you will receive a link to track your package.

  • 5.1 Domestic and International
    All orders delivered within Australia automatically have tracking.International orders are sent with TNT International Express. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

6.  International, Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by our country’s Customs Department.

Woodland Flooring Pty Ltd is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your Country. We do not benefit in any way from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

7.  Damages

If there is any damage to the packaging on delivery, contact us immediately on 0415 928 779.

8. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We have found that, more often than not, the package is either in the building or with a neighbour. Woodland Flooring Pty Ltd politely requests that customers look in common courier hiding spots. If you haven’t located your order, please contact us at 0415 928 779 to report missing or lost packages.

9.  Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page or contact us at 0415 928 779